Real Estate Authority
The Real Estate Authority (REA) is the independent government agency that regulates the New Zealand real estate industry.
The Real Estate Agents Authority is a Crown entity, established under the Real Estate Agents Act 2008. The Real Estate Authority is the operating name of the Real Estate Agents Authority.
The purpose of REA is to promote and protect the interests of consumers buying and selling real estate, and to promote public confidence in the performance of real estate agency work.
Their role is to promote a high standard of service and professionalism in the real estate industry and help protect buyers and sellers of property.
* They provide independent information for people who are buying and selling property at settled.govt.nz
* They provide advice and guidance for real estate professionals and deal with complaints about real estate professionals behaviour.
* They license people and companies working in the real estate industry.
* They maintain a Code of Conduct setting out the professional standards real estate professionals must follow.
* They also maintain a public register of real estate professionals that includes information about disciplinary action taken in the last 3 years.
* They utilise their Regulatory Tools and Responses Framework to show the way REA approaches conduct regulation.
Real Estate Authority
E: [email protected]
P: 0800 367 732
W: www.rea.govt.nz
Complaints & Dispute Resolution Procedures
Our procedures are in accordance with Rule 10 Real Estate Agents Act (Professional Conduct and Client Care Rules) 2012
All licensed real estate agents are required to have a written in-house complaints and dispute resolution procedure.
It is important to note that you do not have to use our complaints and resolution procedure. Even if you follow our procedure, you also have the option to make a complaint directly to the Real Estate Authority at any time too.
We have created a complaints and dispute resolution procedure that provides a simple and effective process for resolving any complaint you might have about the service you have received from our agency. To view our procedures and complaints form please click here.